Shipping Policy

It is the intent of The Wooden Sign Shop.com that shipping will occur within 5 business days from the time of order.  Shipping will be via United States Postal Service and Priority Mail will be used.  According the the USPS website, Priority mail is typically 2 to 3 days.  The Wooden Sign Shop.com cannot be responsible for actions outside of it's control which include those taken by the U.S. postal service.  Such actions may include misrouted parcel or lost items.  The Wooden Sign Shop.com will request the USPS provide our customers with accurate tracking information via email.   Items purchased through The Wooden Sign Shop.com will be sent to the address provided through Paypal, whether confirmed or not confirmed, unless a request is made on behalf of the customer.  In this case, The Wooden Sign Shop.com will send the item(s) purchased to the address requested by the customer.
 

Refund / Exhange Policy

It is the policy of The Wooden Sign Shop.com to treat every order with total customer satisfaction. We take our work ethic seriously and intend to provide the customer with a quality product at a quality price.  However, being that each and every order is custom made to the customer's specifications, The Wooden Sign Shop.com will accept no refunds or exchanges on the custom products it makes.  The only exception to this policy is if the product or item being made is not to the customer's specifications.  An example of this is if the item is mis-spelled or does not contain the requested punctuation that was ordered.  Once the order is received and processed, manufacturing of the custom made order will occur.  
Buy with Confidence!  Buy from The Wooden Sign Shop!